Ripper Tour FAQs

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Below are a few of our frequently asked questions from customers. If our FAQs don’t help you with your query, feel free to email us and a member of the team will be in touch!

If you have enjoyed the tour we are sure guides have no objections to receiving a tip!

We often do have standby tickets available at the Meeting point. However, it is advisable to book in advance to avoid disappointment. Simply using the hotline number 07803067544 can guarantee tickets are kept aside for you.

We operate a strict policy regarding alcohol and drugs. If we deem anyone over the limit then we refuse entry.

If you are late by a few minutes, you can join the tour. Use our emergency contact number 07803067544.  If you are delayed by more than 15 minutes it won’t be possible for you to join the tour as you will have missed too much of the tour content. Tickets are non-refundable, however they are valid for 6 months ,meaning you can easily use them again for a different tour. All we ask is you contact us a day or two prior to let us keep the space free.

We do not have public toilets. There are several coffee shops, restaurants and bars very near the tour meeting point where you can use the facilities.

All scheduled tours provided are conducted in English. For foreign groups please see our Private tour section.

Our Jack the Ripper Tour starts at Aldgate Tube Station.

Photography is permitted on all tours, but visitors are requested not to take photos while a guide is addressing the group as this can distract the guide and other visitors.

We reserve the right to refuse entry on any tour to disruptive customers. Even if the disruptive behaviour only emerges once the tour has begun our guides are instructed to invite the person(s) to leave. Our priority is to ensure a quality, enjoyable experience for all.

Your guide will leave you at a very convenient place for public transport and even walk you to the nearest tube station if needed. London has the best Transport system in the UK . We will get you home.

No. All children on tours must be accompanied by an adult.

We offer a fantastic deal which allows children (under 16) to go free of charge. Check out our booking page for details.

Guides have successfully led wheelchair users on the Jack the Ripper walk. We provide short synopses of our tours for those with hearing difficulties (please alert us beforehand that you are coming) and guides have worked well alongside someone who signs for deaf customers.
The poorly sighted or blind would need to be accompanied during the tour. We believe the skill of our guides as storytellers and the craft with which they use their voices to create atmosphere make for an enjoyable experience for those totally dependent on listening. Essential carers go free.

Sorry. No guarantees! – What some people find terrifying doesn’t scare others at all. This is superb story telling at its best so no need for actors to jump out. What we do guarantee is that we choose our tales, craft them into engaging and enthralling stories and use all our skills as storytellers to bring a tingle to your neck.

With our Jack the Ripper Walking Tour, the numbers tend to be larger: we encourage the group to become the baying London mob of old which relished gruesome and gory goings-on! However, we cap numbers to ensure that all customers can see, hear and enjoy a quality experience. The maximum number of places on this tour is 50 per guide.

Unlike other Jack the Ripper tours in London, we have a strict dress code for all our staff. Our guides wear distinctive cloaks/Victorian attire for a more authentic experience!

Hail, rain, wind, snow or end of life as we know it, your guide will always be there, at Aldgate East station (beside Whitechapel Art Gallery) to meet you. We are very skilled at finding shelter from the elements, but do dress for the cold (hat, gloves, scarf) especially in the winter months.

No. The distances are not great. However we would recommend you wear sensible shoes because the ground underfoot can be uneven and occasionally steep, sometimes cobblestones. It has also been known to rain in London from time to time and the weather combined with the gruesome tales may leave a shiver down your spine, so please dress appropriately.

No, but we strongly recommend it as the tours can fill up very quickly, especially at weekends, in high summer and New Year. Halloween is so busy you are unlikely to find a place on a tour unless you have booked in advance. You can book online, or by our tour hotline telephone 07803067544